Community Attitudes Towards Privacy 2004

Good [Morning/ Afternoon/ Evening], my name is (SAY NAME) from Roy Morgan Research, the people who conduct the Morgan Gallup poll. Today we are conducting an important survey on behalf of a Federal government agency on the protection and use of people's personal information by businesses and other organisations. All views are of interest to us and results may be used to help better protect consumers' privacy in the future. Your answers will be strictly confidential and used as statistics only.
To ensure we speak to a representative sample of the population, we would like to speak with the youngest male in the household aged 18 years or over.

Answering our questions will only take about 15 minutes.

IF NOT A CONVENIENT TIME NOW MAKE APPOINTMENT
IF ASKS HOW DID YOU GET MY NUMBER, SAY: Your number was selected randomly from the white pages phone book.

IF RESPONDENT WANTS FURTHER INFORMATION, SAY: If you'd like more information about the survey or wish to check the validity of the research you may contact XXXX XXXX from the Office of the Privacy Commissioner. His number is XX XXXX XXXX, during business hours.

QSEX. RECORD SEX OF RESPONDENT
1 MALE
2 FEMALE

QAGE. Before we begin, to ensure we are interviewing a true cross-section of people, would you mind telling me which of the following age groups you belong to?
READ OUT

1 18-24
2 25-29
3 30-34
4 35-44
5 45-49
6 50-54
7 55-64
8 65+
9 (DON'T READ) REFUSED

[Single]
Q2. Firstly, have you ever decided NOT TO DEAL with a PRIVATE COMPANY or CHARITY because of concerns over the protection or use of your personal information?

1 YES
2 NO
3 CAN'T SAY

[Single]
Q2A. Have you ever decided NOT TO DEAL with a GOVERNMENT ORGANISATION or AGENCY because of concerns over the protection or use of your personal information?

1 YES
2 NO
3 CAN'T SAY

[Single]
Q1. When completing forms or applications that ask for personal details, such as your name, contact details, income, marital status etc, how often, if ever, would you say YOU LEAVE SOME QUESTIONS BLANK as a means of protecting your personal information? Would that be #/Always, Often, Sometimes, Rarely or Never/ Never, Rarely, Sometimes, Often or Always/?

1 ALWAYS
2 OFTEN
3 SOMETIMES
4 RARELY
5 NEVER
6 CAN'T SAY

[Multiple]
Q3. When providing your personal information to any organisation, IN GENERAL, what types of information do you feel RELUCTANT to provide? For example, your name, address, phone number, financial details, income, marital status, date of birth, email address, medical information, genetic information, or something else? What else?
HIGHLIGHT ALL MENTIONED.

1 NAME
2 HOME ADDRESS
3 HOME PHONE NUMBER
4 FINANCIAL DETAILS, SUCH AS BANK ACCOUNTS
5 DETAILS ABOUT YOUR INCOME
6 MARITAL STATUS
7 DATE OF BIRTH
8 EMAIL ADDRESS
9 MEDICAL HISTORY/ HEALTH INFORMATION
10 GENETIC INFORMATION
11 RELIGION
12 HOW MANY PEOPLE OR MALES IN HOUSEHOLD/ FAMILY MEMBER DETAILS
97 Openend OTHER (SPECIFY)
98 Single CAN'T SAY/ IT DEPENDS
99 Single NONE

IF MORE THAN ONE RESPONSE ON Q3, ASK:
ONLY ANSWERS GIVEN IN Q3 WILL BE INCLUDED IN Q4.

[Single]
Q4. And of [%DQ3] which ONE of these do you feel MOST RELUCTANT to provide?
INTERVIEWER NOTE: IF ONLY ONE TYPE OF INFORMATION IS DISPLAYED (IE FROM CODE 97 ON Q3), OPEN "OTHER" AND TYPE IN SAME RESPONSE.

IF OTHER, HIGHLIGHT OTHER AND TYPE IN RESPONSE
1 NAME
2 HOME ADDRESS
3 HOME PHONE NUMBER
4 FINANCIAL DETAILS, SUCH AS BANK ACCOUNTS
5 DETAILS ABOUT YOUR INCOME
6 MARITAL STATUS
7 DATE OF BIRTH
8 EMAIL ADDRESS
9 MEDICAL HISTORY/ HEALTH INFORMATION
10 GENETIC INFORMATION
11 RELIGION
12 HOW MANY PEOPLE OR MALES IN HOUSEHOLD/ FAMILY MEMBER DETAILS
97 Openend OTHER (SPECIFY)
98 Single IT DEPENDS
99 Single NONE

ENDIF
IF MENTIONED TYPE OF INFORMATION, OR DEPENDS ON TYPE OF INFORMATION (CODES 1 TO 98 ON Q3), ASK:

[Single]
Q5. And what is your MAIN reason for not wanting to provide this type of information?

IF OTHER, HIGHLIGHT OTHER AND TYPE IN RESPONSE
1 MAY LEAD TO FINANCIAL LOSS/ PEOPLE MIGHT ACCESS BANK ACCOUNT
2 IT'S NONE OF THEIR BUSINESS/ INVASION OF PRIVACY
3 DISCRIMINATION
4 I DO NOT WHAT TO BE IDENTIFIED
5 I DO NOT WANT PEOPLE KNOWING WHERE I LIVE/ OR HOW TO CONTACT ME
6 THE INFORMATION MAY BE MISUSED
7 INFORMATION MIGHT BE PASSED ON WITHOUT MY KNOWLEDGE
8 DON'T WANT JUNK MAIL/ UNSOLICITED MAIL/ SPAM
9 I DON'T WANT TO BE BOTHERED/ HASSLED/ HOUNDED (BY PHONE/ DOOR TO DOOR)
10 FOR SAFETY/ SECURITY/ PROTECTION (FROM CRIME)
11 UNNECESSARY/ IRRELEVANT TO THEIR BUSINESS OR CAUSE
97 Openend OTHER (SPECIFY)
98 Single CAN'T SAY

ASK EVERYONE
[Multiple]
Q6. Which of the following statements BEST DESCRIBE how you GENERALLY feel when organisations that you have NEVER DEALT WITH BEFORE send you unsolicited marketing information? Would you say...?
READ OUT.
IF OTHER, HIGHLIGHT OTHER AND TYPE IN RESPONSE

1 I Feel Angry And Annoyed
2 I Feel Concerned About Where They Obtained My Personal Information
3 It Doesn't Bother Me Either Way, I Don't Care
4 It's A Bit Annoying But It's Harmless
5 I Enjoy Reading The Material And Don't Mind Getting It At All
97 Fixed Openend Or Something Else (SPECIFY)
98 Fixed Single (DON'T READ) CAN'T SAY

The next few questions concern the type of public information that should or should not be available to businesses for marketing purposes.

[Single]
Q37. Do you agree or disagree that businesses should be able to use the electoral roll for marketing purposes?
IF AGREE: Is that strongly agree or partly agree
IF DISAGREE: Is that strongly disagree or partly disagree

1 STRONGLY AGREE
2 PARTLY AGREE
3 NEITHER AGREE NOR DISAGREE
4 PARTLY DISAGREE
5 STRONGLY DISAGREE
6 CAN'T SAY

[Single]
Q38. Do you agree or disagree that businesses should be able to collect your information from the White Pages telephone directory without your knowledge for the purposes of marketing?
IF AGREE: Is that strongly agree or partly agree
IF DISAGREE: Is that strongly disagree or partly disagree

1 STRONGLY AGREE
2 PARTLY AGREE
3 NEITHER AGREE NOR DISAGREE
4 PARTLY DISAGREE
5 STRONGLY DISAGREE
6 CAN'T SAY

[Single]
Q36D. Over the last two years, would you say the number of times you have been asked to show identification such as a drivers license or passport to establish your identity has increased, decreased or stayed about the same?

1 INCREASE
2 DECREASE
3 ABOUT THE SAME
4 CAN'T SAY

[Single]
Q36E. Do you consider such demands for identification to be an invasion of privacy?

1 YES
2 NO
3 CAN'T SAY

The next questions are about how much you trust certain organisations with your personal information. How trustworthy or untrustworthy would you say the following organisations are with regards to how they protect or use your personal information?

Q9A - Q9J WILL BE ROTATED EXCLUDING Q9F.

[Single]
Q9A. FINANCIAL ORGANISATIONS SUCH AS BANKS, BUILDING SOCIETIES AND CREDIT UNIONS? (Would you say these types of organisations are trustworthy or untrustworthy when it comes to the protection or use of your personal information?)
IF TRUSTWORTHY: Is that highly trustworthy or somewhat trustworthy?
IF UNTRUSTWORTHY: Is that highly untrustworthy or somewhat untrustworthy?

1 HIGHLY TRUSTWORTHY
2 SOMEWHAT TRUSTWORTHY
3 NEITHER TRUSTWORTHY NOR UNTRUSTWORTHY
4 SOMEWHAT UNTRUSTWORTHY
5 HIGHLY UNTRUSTWORTHY
6 CAN'T SAY

[Single]
Q9B. REAL ESTATE AGENTS? (Would you say these types of organisations are trustworthy or untrustworthy when it comes to the protection or use of your personal information?)
IF TRUSTWORTHY: Is that highly trustworthy or somewhat trustworthy?
IF UNTRUSTWORTHY: Is that highly untrustworthy or somewhat untrustworthy?

1 HIGHLY TRUSTWORTHY
2 SOMEWHAT TRUSTWORTHY
3 NEITHER TRUSTWORTHY NOR UNTRUSTWORTHY
4 SOMEWHAT UNTRUSTWORTHY
5 HIGHLY UNTRUSTWORTHY
6 CAN'T SAY

[Single]
Q9C. MAIL ORDER COMPANIES? (Would you say these types of organisations are trustworthy or untrustworthy when it comes to the protection or use of your personal information?)
IF TRUSTWORTHY: Is that highly trustworthy or somewhat trustworthy?
IF UNTRUSTWORTHY: Is that highly untrustworthy or somewhat untrustworthy?

1 HIGHLY TRUSTWORTHY
2 SOMEWHAT TRUSTWORTHY
3 NEITHER TRUSTWORTHY NOR UNTRUSTWORTHY
4 SOMEWHAT UNTRUSTWORTHY
5 HIGHLY UNTRUSTWORTHY
6 CAN'T SAY

[Single]
Q9D. CHARITIES? (Would you say these types of organisations are trustworthy or untrustworthy when it comes to the protection or use of your personal information?)
IF TRUSTWORTHY: Is that highly trustworthy or somewhat trustworthy?
IF UNTRUSTWORTHY: Is that highly untrustworthy or somewhat untrustworthy?

1 HIGHLY TRUSTWORTHY
2 SOMEWHAT TRUSTWORTHY
3 NEITHER TRUSTWORTHY NOR UNTRUSTWORTHY
4 SOMEWHAT UNTRUSTWORTHY
5 HIGHLY UNTRUSTWORTHY
6 CAN'T SAY

[Single]
Q9E. GOVERNMENT ORGANISATIONS? (Would you say these types of organisations are trustworthy or untrustworthy when it comes to the protection or use of your personal information?)
IF TRUSTWORTHY: Is that highly trustworthy or somewhat trustworthy?
IF UNTRUSTWORTHY: Is that highly untrustworthy or somewhat untrustworthy?

1 HIGHLY TRUSTWORTHY
2 SOMEWHAT TRUSTWORTHY
3 NEITHER TRUSTWORTHY NOR UNTRUSTWORTHY
4 SOMEWHAT UNTRUSTWORTHY
5 HIGHLY UNTRUSTWORTHY
6 CAN'T SAY

[Single]
Q9G. HEALTH SERVICE PROVIDERS, INCLUDING DOCTORS AND HOSPITALS? (Would you say these types of organisations are trustworthy or untrustworthy when it comes to the protection or use of your personal information?)
IF TRUSTWORTHY: Is that highly trustworthy or somewhat trustworthy?
IF UNTRUSTWORTHY: Is that highly untrustworthy or somewhat untrustworthy?

1 HIGHLY TRUSTWORTHY
2 SOMEWHAT TRUSTWORTHY
3 NEITHER TRUSTWORTHY NOR UNTRUSTWORTHY
4 SOMEWHAT UNTRUSTWORTHY
5 HIGHLY UNTRUSTWORTHY
6 CAN'T SAY

[Single]
Q9H. MARKET RESEARCH ORGANISATIONS? (Would you say these types of organisations are trustworthy or untrustworthy when it comes to the protection or use of your personal information?)
IF TRUSTWORTHY: Is that highly trustworthy or somewhat trustworthy?
IF UNTRUSTWORTHY: Is that highly untrustworthy or somewhat untrustworthy?

1 HIGHLY TRUSTWORTHY
2 SOMEWHAT TRUSTWORTHY
3 NEITHER TRUSTWORTHY NOR UNTRUSTWORTHY
4 SOMEWHAT UNTRUSTWORTHY
5 HIGHLY UNTRUSTWORTHY
6 CAN'T SAY

[Single]
Q9I. RETAILERS? (Would you say these types of organisations are trustworthy or untrustworthy when it comes to the protection or use of your personal information?)
IF TRUSTWORTHY: Is that highly trustworthy or somewhat trustworthy?
IF UNTRUSTWORTHY: Is that highly untrustworthy or somewhat untrustworthy?

1 HIGHLY TRUSTWORTHY
2 SOMEWHAT TRUSTWORTHY
3 NEITHER TRUSTWORTHY NOR UNTRUSTWORTHY
4 SOMEWHAT UNTRUSTWORTHY
5 HIGHLY UNTRUSTWORTHY
6 CAN'T SAY

[Single]
Q9J. COMPANIES SELLING OVER THE INTERNET? (Would you say these types of organisations are trustworthy or untrustworthy when it comes to the protection or use of your personal information?)
IF TRUSTWORTHY: Is that highly trustworthy or somewhat trustworthy?
IF UNTRUSTWORTHY: Is that highly untrustworthy or somewhat untrustworthy?

1 HIGHLY TRUSTWORTHY
2 SOMEWHAT TRUSTWORTHY
3 NEITHER TRUSTWORTHY NOR UNTRUSTWORTHY
4 SOMEWHAT UNTRUSTWORTHY
5 HIGHLY UNTRUSTWORTHY
6 CAN'T SAY

CODES 1-5 FOR Q11 WILL BE ROTATED.

[Multiple]
Q11. When dealing with businesses that require your personal information, which of the following aspects of customer service are most important to you? Please rank them starting with the MOST important and finishing with the LEAST important.
INTERVIEWER NOTE: READ OUT LIST SLOWLY AND REPEAT AS OFTEN AS NECESSARY.
RESPONSES MUST BE HIGHLIGHTED IN ORDER, FROM MOST IMPORTANT TO LEAST.

1 Convenience
2 Efficiency Of Service
3 Quality Of Product Or Service
4 Price
5 Respect For, And Protection Of, My Personal Information
98 Fixed Single (DON'T READ) CAN'T SAY

[Single]
Q12. GENERALLY, how likely or unlikely would you be to provide your personal information to an organisation if it meant you would receive discounted purchases?
IF LIKELY - Is that very likely or quite likely?
IF UNLIKELY - Is that very unlikely or quite unlikely?

1 VERY LIKELY
2 QUITE LIKELY
3 NEITHER LIKELY NOR UNLIKELY
4 QUITE UNLIKELY
5 VERY UNLIKELY
6 CAN'T SAY
7 DEPENDS ON ORGANISATION

[Single]
Q13. GENERALLY, how likely or unlikely would you be to provide your personal information to an organisation if it meant you would receive more efficient and personalised service?
IF LIKELY - Is that very likely or quite likely?
IF UNLIKELY - Is that very unlikely or quite unlikely?

1 VERY LIKELY
2 QUITE LIKELY
3 NEITHER LIKELY NOR UNLIKELY
4 QUITE UNLIKELY
5 VERY UNLIKELY
6 CAN'T SAY
7 DEPENDS ON ORGANISATION

LEVEL OF KNOWLEDGE

The next few questions are about possible current practices regarding the use and security of personal information such as your name, age, address, & interests. Please state whether you think the following statements are true or false. If you don't know, or haven't really thought about it, just say "Can't Say."

Q17 - Q20 WILL BE ROTATED.

[Single]
Q17. "Customer details held by commercial organisations are often transferred or sold in mailing lists to other businesses."
Would you say this statement was true or false?

1 TRUE
2 FALSE
3 CAN'T SAY

[Single]
Q18. "Charities, private schools, private hospitals and other non-government organisations are free to sell or transfer customer lists containing personal details to other organisations."
Would you say this statement was true or false?

1 TRUE
2 FALSE
3 CAN'T SAY

[Single]
Q19. "The way government departments or government agencies collect, protect and use people's personal information is up to the individual departments as they are not bound by any Federal privacy laws or legislation."
Would you say this statement was true or false?

1 TRUE
2 FALSE
3 CAN'T SAY

[Single]
Q20. "Banks, insurance companies and other financial organisations are NOT currently bound by privacy laws which restrict the way they can use their customers' personal details."
Would you say this statement was true or false?

1 TRUE
2 FALSE
3 CAN'T SAY

That was the last true or false statement. Please be aware that all the above scenarios were FALSE. Currently privacy laws do exist. The laws outline procedures for the collection, use and storage of people's personal information and apply to Federal government departments and agencies, as well as to health services and many businesses.

[Single]
Q21. Were you aware of the PRIVACY LAWS before this interview?

1 YES
2 NO
3 CAN'T SAY

CODES 1-5 FOR Q22 WILL BE ROTATED.

[Single]
Q22. How much would you say you know about your rights when it comes to protecting your personal information? Would you say you know #/a lot, an adequate amount, some, very little or nothing/ nothing, very little, some, an adequate amount or a lot/?

1 A LOT
2 AN ADEQUATE AMOUNT
3 SOME
4 VERY LITTLE
5 NOTHING
6 Fixed Single CAN'T SAY

[Multiple]
Q23. If you wanted to report the mis-use of your personal information, who would you be most likely to contact? DO NOT READ OUT Anyone else?

IF OTHER, HIGHLIGHT OTHER AND TYPE IN RESPONSE

1 POLICE
2 OMBUDSMAN
3 THE ORGANISATION WHO WAS INVOLVED
4 THE PRIVACY COMMISSIONER (FEDERAL OR STATE)
5 CONSUMER AFFAIRS (IN YOUR STATE)
6 LOCAL STATE MP
7 STATE GOVERNMENT DEPARTMENT
8 LOCAL COUNCIL
9 LAWYERS/ SOLICITORS
10 DEPARTMENT OF FAIR TRADING
11 SEEK ADVICE FROM A FRIEND OR RELATIVE
12 THE MEDIA EG TV/ RADIO/ NEWSPAPERS
97 Openend OTHER (SPECIFY)
98 Single CAN'T SAY

[Single]
Q24. Are you aware that a Federal Privacy Commissioner exists to uphold privacy laws and to investigate complaints people may have concerning the misuse of their personal information?

1 YES
2 NO
3 CAN'T SAY

CODES 1-5 ON Q10A WILL BE ROTATED.

[Single] {Rotate}
Q10A. Many organisations have a publicly available privacy policy. If there was a requirement that all privacy policies have a one page summary,in terms of the personal information the company has, which ONE of the following do you think is MOST IMPORTANT to be in this summary?
READ OUT
NOTE: (PERSONAL) WILL ONLY BE READ OUT FOR THE FIRST CODE IN WHICH IT APPEARS

1 What (personal) Information Will Be Kept
2 How The (personal) Information Will Be Used
3 If And When The Organisation Will Pass On My (personal) Information
4 How To Prevent Being Contacted For Marketing Purposes
5 How To Access Or Change My (personal) Information
6 Fixed Single (DON'T READ) CAN'T SAY
7 Fixed Single (DON'T READ) DON'T KNOW WHAT A PRIVACY POLICY IS

IF ANY CODES 1-5 MENTIONED IN Q10A, ASK

[Single]
Q10B. And which would be SECOND most important?
IF NECESSARY READ OUT CODES NOT MENTIONED IN Q10A
NOTE: (PERSONAL) WILL ONLY BE READ OUT FOR THE FIRST CODE IN WHICH IT APPEARS

1 What (personal) Information Will Be Kept
2 How The (personal) Information Will Be Used
3 If And When The Organisation Will Pass On My (personal) Information
4 How To Prevent Being Contacted For Marketing Purposes
5 How To Access Or Change My (personal) Information
6 Fixed Single (DON'T READ) CAN'T SAY
7 Fixed Single (DON'T READ) DON'T KNOW WHAT A PRIVACY POLICY IS

ENDIF

IF ANY CODES 1-5 MENTIONED IN Q10B, ASK

[Single]
Q10C. And which is the THIRD most important?
IF NECESSARY READ OUT CODES NOT MENTIONED IN Q10A OR Q10B
NOTE: (PERSONAL) WILL ONLY BE READ OUT FOR THE FIRST CODE IN WHICH IT APPEARS

1 What (personal) Information Will Be Kept
2 How The (personal) Information Will Be Used
3 If And When The Organisation Will Pass On My (personal) Information
4 How To Prevent Being Contacted For Marketing Purposes
5 How To Access Or Change My (personal) Information
6 Fixed Single (DON'T READ) CAN'T SAY
7 Fixed Single (DON'T READ) DON'T KNOW WHAT A PRIVACY POLICY IS

ASK EVERYONE

HEALTH INFORMATION NETWORK

The next few questions concern medical or health information and privacy.

[Single]
Q32. (Do you agree or disagree with the following statements?)
Your doctor should be able to discuss your personal medical details with other health professionals - in a way that identified you - WITHOUT YOUR CONSENT if they thought this would assist your treatment?
IF AGREE: Is that strongly agree or partly agree
IF DISAGREE: Is that strongly disagree or partly disagree

1 STRONGLY AGREE
2 PARTLY AGREE
3 NEITHER AGREE NOR DISAGREE
4 PARTLY DISAGREE
5 STRONGLY DISAGREE
6 Fixed Single CAN'T SAY

[Single]
Q27. (Do you agree or disagree with this suggestion?)
To enable the government to better track the use of HEALTH SERVICES, all individuals should be allocated a NUMBER and that number should be used when accessing ANY health service or facility.
IF AGREE: Is that strongly agree or partly agree
IF DISAGREE: Is that strongly disagree or partly disagree

1 STRONGLY AGREE
2 PARTLY AGREE
3 NEITHER AGREE NOR DISAGREE
4 PARTLY DISAGREE
5 STRONGLY DISAGREE
6 Fixed Single CAN'T SAY


If a National health information network existed it would involve entering all medical records onto an Australia wide database. This would allow a patient's medical information to be easily and quickly transferred to a treating doctor anywhere in Australia. Such a network could also be used to gather information on National health statistics.

[Single]
Q30. If such a database existed, do you think inclusion of your medical information should be VOLUNTARY, or should ALL MEDICAL RECORDS be entered as a matter of course?

IF OTHER, HIGHLIGHT OTHER AND TYPE IN RESPONSE

1 INCLUSION SHOULD BE VOLUNTARY
2 ALL MEDICAL RECORDS SHOULD BE ENTERED
97 Openend OTHER (SPECIFY)
98 Single CAN'T SAY

[Single]
Q31. Health information is often sought for research purposes and is generally de-identified - that is, NOT linked with information that identifies an individual. Do you believe that an individual's permission should be sought before their de-identified health information is released for research purposes, or not?

1 YES
2 NO
3 MAYBE
4 CAN'T SAY

GOVERNMENT QUESTIONS

The next questions cover Government Departments and privacy

[Single]
36A. It has been suggested that each Australian should be given a unique number, like a tax file number, to be used for identification in ALL Commonwealth Government Departments, and to access government services on the Internet. In principle, are you in favour or against each Australian being given such a number?
IF IN FAVOUR: Is that strongly in favour, or partly in favour?
IF AGAINST: Is that strongly against, or partly against?

1 STRONGLY IN FAVOUR
2 PARTLY IN FAVOUR
3 PARTLY AGAINST
4 STRONGLY AGAINST
5 (DO NOT READ OUT) NEITHER IN FAVOUR NOR AGAINST
6 (DO NOT READ OUT) CAN'T SAY

[Single]
36B. Do you believe government departments should be able to cross-reference or share information in their databases for:

1 Any Purpose
2 Some Purposes
3 Not At All
4 Can't Say

IF SOME PURPOSES (CODE 2 IN Q36B), ASK, OTHERWISE GO TO Q33:

Q36C1 - Q36C3 WILL BE ROTATED.

For which of the following purposes do you believe governments should be allowed to cross reference information?

[Single]
Q36C1. For updating basic information like address details
(For which of the following purposes do you believe governments should be allowed to cross reference information?)

1 Yes
2 No
3 Can't Say

[Single]
Q36C2. To solve or prevent fraud or other crime
(For which of the following purposes do you believe governments should be allowed to cross reference information?)

1 Yes
2 No
3 Can't Say

[Single]
Q36C3. To reduce costs, or improve efficiency
(For which of the following purposes do you believe governments should be allowed to cross reference information?)

1 Yes
2 No
3 Can't Say

ASK EVERYONE

I would like you now to think about your privacy and businesses.

Which of the following instances would you regard to be an invasion of the privacy of your personal information?

Q33 - Q36 WILL BE ROTATED.

[Single]
Q33. A business that you don't know gets hold of your personal information.
(Would you say this was an invasion of the privacy of your personal information?)

1 YES/ INVASION OF PRIVACY
2 NO
3 CAN'T SAY

[Single]
Q34. A business monitors your activities on the internet, recording information on the sites you visit without your knowledge.
(Would you say this was an invasion of the privacy of your personal information?)

1 YES/ INVASION OF PRIVACY
2 NO
3 CAN'T SAY

[Single]
Q35. You supply your information to a business for a specific purpose and the business uses it for another purpose.
(Would you say this was an invasion of the privacy of your personal information?)

1 YES/ INVASION OF PRIVACY
2 NO
3 CAN'T SAY

[Single]
Q36. A business asks you for personal information that doesn't seem relevant to the purpose of the transaction.
(Would you say this was an invasion of the privacy of your personal information?)

1 YES/ INVASION OF PRIVACY
2 NO
3 CAN'T SAY

INTERNET

[Single]
Q39. The next few questions concern the internet. Do you use the internet at home or work AT LEAST ONCE A WEEK?

1 YES
2 NO
4 CAN'T SAY

IF USE THE INTERNET (CODE 1 ON Q39), ASK Q40 - Q44, OTHERWISE GO TO Q45:

[Single]
Q40. GENERALLY, when dealing over the internet, would you say you have #/MORE CONCERNS about the security of your personal details than usual, FEWER concerns or about the same/FEWER CONCERNS about the security of your personal details than usual, MORE concerns or about the same/?

1 MORE CONCERNS
2 FEWER CONCERNS
3 Fixed Single ABOUT THE SAME
4 Fixed Single CAN'T SAY

[Single]
Q41. Do you have your web browser set to reject cookies? If you don't know what this means, just say so as this is of interest as well.

1 YES
2 NO
3 CAN'T SAY
4 DON'T KNOW WHAT YOU ARE TALKING ABOUT

[Single]
Q42. When completing online forms or applications that ask for personal details, have you ever PROVIDED FALSE INFORMATION as a means of protecting your privacy?

1 YES
2 NO
3 CAN'T SAY

[Single]
42B. Are you MORE OR LESS concerned about your privacy while using the internet than you were two years ago?

1 MORE CONCERNED
2 LESS CONCERNED
3 ABOUT THE SAME
4 CAN'T SAY

[Single]
Q43. Have you ever seen or read the privacy policy attached to any internet site?

1 YES
2 NO
3 CAN'T SAY

IF SEEN OR READ PRIVACY POLICY (CODE 1 ON Q43), ASK, OTHERWISE GO TO Q45:

[Multiple]
Q44. What impact, if any, did seeing or reading these privacy policies have upon your attitude towards the site?
DO NOT READ OUT

IF OTHER, HIGHLIGHT OTHER AND TYPE IN RESPONSE

1 IT'S A GOOD IDEA/ I APPROVE OF THE PRIVACY POLICY/ THEY ARE DOING THE RIGHT THING/ PREFER TO SEE IT ON SITES/ RESPECT SITES FOR HAVING IT
2 FEEL MORE CONFIDENT/ COMFORTABLE/ SECURE ABOUT USING THE SITE
3 APPEAR MORE HONEST/ TRUSTWORTHY/ RESPONSIBLE/ LEGITIMATE
4 HELPS ME DECIDE WHETHER TO USE THE SITE OR NOT
5 STILL APPREHENSIVE ABOUT SITES THAT HAVE THEM/ DON'T TRUST THEM/ NOT CONVINCED
6 MADE ME MORE CAUTIOUS/ AWARE WHEN USING THE INTERNET GENERALLY
7 TOO LONG/ TO COMPLICATED TO READ
97 Openend OTHER (SPECIFY)
98 Single CAN'T SAY
99 Single NONE/ NO IMPACT

ASK EVERYONE

[Single]
Q45. Do you have Internet access on a HOME computer?

1 YES
2 NO
3 CAN'T SAY

IF HAVE INTERNET ACCESS AT HOME (CODE 1 ON Q45) ASK, OTHERWISE GO TO Q46B:

Q45A1 - Q45A6 WILL BE ROTATED

Which of the following do you currently have on your home computer? If you are not sure about any of these, please let me know. Do you

[Single]
Q45A1. Use a firewall
(Which of the following do you currently do on you home computer? If you are not sure about any of these, please let me know)

1 YES/ SOMETIMES
2 NO
3 DON'T KNOW WHAT IT IS / CAN'T SAY

[Single]
Q45A2. Regularly update antivirus software
(Which of the following do you currently do on you home computer? If you are not sure about any of these, please let me know)

1 YES/ SOMETIMES
2 NO
3 DON'T KNOW WHAT IT IS / CAN'T SAY

[Single]
Q45A3. Use free email accounts temporarily
(Which of the following do you currently do on you home computer? If you are not sure about any of these, please let me know)

1 YES/ SOMETIMES
2 NO
3 DON'T KNOW WHAT IT IS / CAN'T SAY

[Single]
Q45A4. Ever reject cookies
(Which of the following do you currently do on you home computer? If you are not sure about any of these, please let me know)

1 YES/ SOMETIMES
2 NO
3 DON'T KNOW WHAT IT IS / CAN'T SAY

[Single]
Q45A5. Use a spam filter
(Which of the following do you currently do on you home computer? If you are not sure about any of these, please let me know)

1 YES/ SOMETIMES
2 NO
3 DON'T KNOW WHAT IT IS / CAN'T SAY

[Single]
Q45A6. Use software to protect your anonymity online
(Which of the following do you currently do on you home computer? If you are not sure about any of these, please let me know)

1 YES/ SOMETIMES
2 NO
3 DON'T KNOW WHAT IT IS / CAN'T SAY

ASK EVERYONE

EMPLOYEE PRIVACY

Now for a few questions about employees privacy in the workplace

[Single]
Q46B. Do you think that employees should have access to the information their employer holds about them?

1 YES
2 NO
3 CAN'T SAY

Q47,Q48 & Q52 WILL BE ROTATED

For each of the following, could you tell me if you think it's appropriate behaviour for an employer to do whenever they choose, only if they suspect wrong-doing or not at all.

[Single]
Q47. Read e-mails sent to a work email account
(Do you feel this is appropriate behaviour for an employer to do whenever they choose, only if they suspect wrong-doing or not at all)

1 WHENEVER THEY CHOOSE
2 ONLY IF THEY SUSPECT WRONG-DOING
3 NOT AT ALL
4 CAN'T SAY

[Single]
Q48. Use surveillance equipment such as video and audio cameras to monitor the workplace
(Do you feel this is appropriate behaviour for an employer to do whenever they choose, only if they suspect wrong-doing or not at all)

1 WHENEVER THEY CHOOSE
2 ONLY IF THEY SUSPECT WRONG-DOING
3 NOT AT ALL
4 CAN'T SAY

[Single]
Q52. Monitor everything an employee types into their computer, including what web sites they visit and what they type into emails
(Do you feel this is appropriate behaviour for an employer to do whenever they choose, only if they suspect wrong-doing or not at all)

1 WHENEVER THEY CHOOSE
2 ONLY IF THEY SUSPECT WRONG-DOING
3 NOT AT ALL
4 CAN'T SAY

[Single]
Q49. Listen to telephone conversations...Do you feel this is appropriate behaviour for an employer to do whenever they choose, FOR TRAINING AND QUALITY CONTROL, only if they suspect wrong-doing or not at all?
SINGLE RESPONSE: INTERVIEWER NOTE, IF 2+ MENTIONED, ASK WHICH ONE BEST DESCRIBES THEIR VIEW

1 WHENEVER THEY CHOOSE
2 ONLY IF THEY SUSPECT WRONG-DOING
3 FOR TRAINING AND QUALITY CONTROL
4 NOT AT ALL
5 CAN'T SAY

[Single]
Q50. Randomly drug test employees...Do you feel this is appropriate behaviour for an employer to do whenever they choose, ONLY IF NECESSARY TO ENSURE SAFETY, or not at all

1 WHENEVER THEY CHOOSE
2 ONLY IF NECESSARY TO ENSURE SAFETY
3 NOT AT ALL
4 CAN'T SAY

CODES 1-4 FOR Q53 WILL BE ROTATED

[Single]
Q53. How important is it to you that an employer has a privacy policy that covers when they will read employee emails, randomly drug test employees, use surveillance equipment to monitor employees and listen to telephone conversations. Is it #/not at all important, not very important, quite important or very important/very important, quite important, not very important or not at all important/?

1 NOT AT ALL IMPORTANT
2 NOT VERY IMPORTANT
3 QUITE IMPORTANT
4 VERY IMPORTANT
5 Fixed CAN'T SAY

DEMOGRAPHICS

Finally, a few questions about yourself, just to ensure we have spoken to a representative cross section of people.

[Single]
Q55. What is the highest level of education you have reached?

IF OTHER, HIGHLIGHT OTHER AND TYPE IN RESPONSE.

1 PRIMARY SCHOOL
2 SOME SECONDARY SCHOOL
3 SOME TECHNICAL OR COMMERCIAL
4 PASSED 4TH FORM/ YEAR 10
5 PASSED 5TH FORM/ YEAR 11/ LEAVING
6 FINISHED TECHNICAL SCHOOL, COMMERCIAL COLLEGE OR TAFE
7 FINISHED/ NOW STUDYING H.S.C./ V.C.E./ YEAR 12
8 DIPLOMA FROM C.A.E.
9 SOME UNIVERSITY/ C.A.E.
10 DEGREE FROM UNIVERSITY OR CAE
11 Openend OTHER (SPECIFY)
12 CAN'T SAY

[Single]
Q56A. Are you now in paid employment?
IF YES, ASK: Is that FULL-time for 35 hours or more a week, or part-time?
IF NO, ASK: Are you retired or a student?

1 YES, FULL-TIME
2 YES, PART-TIME
3 NO, RETIRED
4 NO, STUDENT
5 OTHER NONWORKER
6 REFUSED

[Quantity] {Min: 1, Max: 14}
Q56B. What is your (last) occupation - the position and industry?
1: Professional
2: Owner or Executive
3: Owner of Small Businesses
4: Other White Collar
5: Skilled
6: Semi-Skilled
7: Unskilled
8: Farm Owner
9: Farm Worker
10: No Occupation
11: Sales
12: Semi-Professional
13: No occupation
14: REFUSED

[Single]
Q54. Would you mind telling me your household's TOTAL approximate annual income from all sources, before tax? DO NOT READ OUT!

IF CAN'T SAY, ASK: Well, your best guess?

1 LESS THAN $10,000
2 $10,000 - $14,999
3 $15,000 - $19,999
4 $20,000 - $24,999
5 $25,000 - $29,999
6 $30,000 - $34,999
7 $35,000 - $39,999
8 $40,000 - $44,999
9 $45,000 - $49,999
10 $50,000 - $59,999
11 $60,000 - $79,999
12 $80,000 - $99,999
13 $100,000 - $109,999
14 $110,000 - $119,999
15 $120,000 - $129,999
16 $130,000 - $139,999
17 $140,000 - $149,999
18 $150,000 OR MORE
19 CAN'T SAY
20 REFUSED

That brings us to the end of the survey. Thankyou for your time and help. Just to remind you, my name is (SAY NAME) and I am calling from Roy Morgan Research. This survey was conducted on behalf of the Office of the Federal Privacy Commissioner.

This survey was conducted in compliance with the Privacy Principles, and I would like to assure you that the information you have provided will not be linked to any of your personal information. If you would like any further information about this survey, I can give you a contact number, would you like this number? IF NO - THANK AND CLOSE IF YES - please contact XXXX XXXX from Roy Morgan Research, the Project Manager for this research on XX XXXX XXXX, or XXXX XXXX from the Office of the Privacy Commissioner. His number is XX XXXX XXXX, during business hours.

Thank you for your time and assistance.