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2010

T v Investment Services Provider [2010] PrivCmrA 23

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Disclosure of personal information

S v Debt Collector [2010] PrivCmrA 22

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Listing of incorrect information about a payment default on an individual's consumer credit information file

R v Retailer [2010] PrivCmrA 21

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Disclosure of personal information

Q v Law Firm [2010] PrivCmrA 20

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Improperly collecting and disclosing personal information

P v Insurer [2010] PrivCmrA 19

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Accuracy and correction of personal information

O v Financial Institution [2010] PrivCmrA 18

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Disclosure of personal information

N v Restaurant [2010] PrivCmrA 17

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Disclosure of personal information

M v Body Corporate [2010] PrivCmrA 15

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Accuracy and security of personal information

L v Commonwealth Agency [2010] PrivCmrA 14

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Improper disclosure of personal information

K v Commonwealth Agency [2010] PrivCmrA 13

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Improper disclosure of personal information

Own Motion Investigation v Airline [2010] PrivCmrA 12

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Failure to keep personal information secure

J v Credit Reporting Agency [2010] PrivCmrA 11

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Accuracy of a credit information file

I v Commonwealth Agency 2010 PrivCmrA 10

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This case note involves a disclosure of a person’s personal information by a Australian government agency by relying on the implied consent of the person.

H v Health Service Provider [2010] PrivCmrA 9

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Collection of sensitive information

G v Finance Company [2010] PrivCmrA 8

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Denial of access to personal information

F v Health Service Provider [2010] PrivCmrA 7

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Disclosure of personal information

E v Private School [2010] PrivCmrA 6

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Disclosure of personal information

D v Commonwealth Agency [2010] PrivCmrA 5

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Disclosure of personal information and failure to take reasonable steps to protect personal information

C v Telecommunications Company [2010] PrivCmrA 4

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Listing of incorrect information about a payment default on an individual's consumer credit information file

B v Charity Organisation [2010] PrivCmrA 3

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Collecting and using personal information for direct marketing

A v Private Health Service Provider [2010] PrivCmrA 2

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Spent conviction information improperly taken into account

Own Motion Investigation v Insurance Company [2010] PrivCmrA 1

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Disclosure of personal information

2009

Own Motion Investigation v Retailer [2009] PrivCmrA 25

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Security of personal information

U v Telecommunications Company [2009] PrivCmrA 24

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Improper use of personal information and related bodies corporate provision

T v Commonwealth Agency [2009] PrivCmrA 23

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Accuracy of personal information and use of personal information for a relevant purpose

S v Debt Collection Agency PrivCmrA 22

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Listing of a provable debt on a credit information file

R v Company [2009] PrivCmrA 21

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Collection of and access to personal information, and use of preliminary inquiries power

Q v Credit Provider [2009] PrivCmrA 20

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Statute-barred debt listed on an individual’s consumer credit information file

P v Commonwealth Agency [2009] PrivCmrA 19

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Disclosure of personal information

O v Automotive Company [2009] PrivCmrA 18

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Denial of access to personal information

N v Commonwealth Agency [2009] PrivCmrA 17

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Use of personal information by a Commonwealth agency

M v Financial Institution [2009] PrivCmrA 16

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Improper collection of personal information and accuracy of personal information

L v Health Service Provider [2009] PrivCmrA 15

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Improper listing of a payment default on an individual's consumer credit information file

K v Commonwealth Agency [2009] PrivCmrA 14

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Disclosure of spent conviction information

J v Commonwealth Agency [2009] PrivCmrA 13

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Disclosure of personal information by a Commonwealth agency

I v Insurance Company [2009] PrivCmrA 11

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Disclosure of personal information

H v Telecommunications Company [2009] PrivCmrA 10

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Improper listing of a payment default on an individual's consumer credit information file

G v Counselling Service [2009] PrivCmrA 9

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Failure to provide adequate notice when collecting personal information, disclosure of personal information and security of personal information

F v Medical Specialist [2009] PrivCmrA 8

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Disclosure of sensitive personal information

Own Motion Investigation v Airline [2009] PrivCmrA 7

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Failure to keep personal information secure

Own Motion Investigation v Medical Centre [2009] PrivCmrA 6

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Failure to keep personal information secure

E v Advertiser [2009] PrivCmrA 5

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Improper listing of a payment default on an individual''s consumer credit information file

D v Finance Company [2009] PrivCmrA 4

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Improper listing of a payment default on an individual''s consumer credit information file

C v Commonwealth Agency [2009] PrivCmrA 3

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Disclosure of personal information

B v Cleaning Company [2009] PrivCmrA 2

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Disclosure of personal information and the employee records exemption

A v Medical Practitioner [2009] PrivCmrA 1

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Collection of personal information and access to personal information

2008

W v Pathology Clinic [2008] PrivCmrA 24

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Disclosure of sensitive personal information

Own Motion Investigation v Direct Marketer [2008] PrivCmrA 23

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Improper disclosure of personal information and failure to keep personal information secure

V v Commonwealth Agency [2008] PrivCmrA 22

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Improper collection and disclosure of personal information and failure to provide notice of collection of personal information

U v Betting Agency [2008] PrivCmrA 21

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Unauthorised access to consumer credit information files

T v Private Community Centre [2008] PrivCmrA 20

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Failure to provide adequate notice when collecting personal information; improper disclosure of personal information; failure to take reasonable steps to provide privacy policy and failure to provide access to personal information

S v Health Service Provider [2008] PrivCmrA 19

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Failure to keep personal information secure

R v Finance Company[2008] PrivCmrA 18

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Improper listing of a payment default on an individual''s consumer credit information file.

Q v Credit Provider [2008] PrivCmrA 17

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Unauthorised access to consumer credit information files or credit reports by a credit provider.

P v Private Health Service Provider [2008] PrivCmrA 16

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Failure to destroy personal information which is no longer needed.

O v Commonwealth Agency [2008] PrivCmrA 15

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Improper disclosure of personal information.

N v Telecommunications Company [2008] PrivCmrA 14

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Listing of a serious credit infringement on an individual''s consumer credit information file.

M v Commonwealth Agency [2008] PrivCmrA 13

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Unauthorised access and improper disclosure of personal information.

L v Commonwealth Agency [2008] PrivCmrA 12

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Failure to take reasonable steps to ensure personal information was accurate and up to date before the information was used and improperly disclosing personal information to a third party.

K v Health Service Provider [2008] PrivCmrA 11

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Improper disclosure of health information to a newspaper.

J v Home Shopping Retailer [2008] PrivCmrA 10

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Improper disclosure of personal information.

I v Contracted Service Provider to Commonwealth Agency [2008] PrivCmrA 9

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Unnecessary collection of personal information and failure to provide adequate notice when collecting personal information.

H v Credit Reporting Agency [2008] PrivCmrA 8

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Accuracy of credit information file.

G v Financial Institutions X and Y [2008] PrivCmrA 7

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Improper disclosure of personal information and accuracy of personal information.

F v Australian Government Agency [2008] PrivCmrA 6

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Failure to keep personal information secure.

E v Insurance Company [2008] PrivCmrA 5

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Improper disclosure of personal information.

D v Health Service Provider [2008] PrivCmrA 4

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Unauthorised access to and security of personal information.

C v Health Service Provider [2008] PrivCmrA 3

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Disclosure of personal information by a health service provider.

B v Hotel [2008] PrivCmrA 2

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Improper disclosure of personal information by an organisation.

A v Private School [2008] PrivCmrA 1

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Refusal to give access to personal information held by a private school.

2007

Y v Ticketing Company [2007] PrivCmrA 27

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Security of personal credit card information

X v Transport Company [2007] PrivCmrA 26

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Inadequate protection and improper disclosure of personal information

W v Telecommunications Company [2007] PrivCmrA 25

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Improper disclosure of personal information; accuracy of personal information

V v Medical Practitioner [2007] PrivCmrA 24

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Access to personal medical records used in legal proceedings

U v Newspaper Publisher [2007] PrivCmrA 23

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Publication of personal information in a newspaper

T v Retailer [2007] PrivCmrA 22

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Improper listing of a payment default on an individual''s consumer credit information file.

S v Accounting Firm [2007] PrivCmrA 21

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Improper disclosure of Tax File Numbers

R v Retailer [2007] PrivCmrA 20

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Accuracy and currency of personal information

Q v Australian Government Agency [2007] PrivCmrA 19

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Failure to keep personal information accurate and secure

P v Tenancy Database [2007] PrivCmrA 18

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Accuracy and currency of personal information

O v Insurance Company [2007] PrivCmrA 17

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Improper gathering and disclosure of personal information

N v Accountancy Firm [2007] PrivCmrA 16

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Improper consumer credit listing

M v Health Service Provider [2007] PrivCmrA 15

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Collection of sensitive information

L v Contractor to Australian Government Agency [2007] PrivCmrA 14

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Improper disclosure of medical information

K v Health Service Provider [2007] PrivCmrA 13

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Access to medical records

J v Australian Government Agency [2007] PrivCmrA 12

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Gathering of information by a government agency

I v Insurance Company [2007] PrivCmrA 11

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Unauthorised access and use of personal information

H v Health Service Provider [2007] PrivCmrA 10

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Inappropriate disclosure of information

G v Law Firm [2007] PrivCmrA 9

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Inappropriate use and disclosure of information gathered by a law firm

F v Insurance Company [2007] PrivCmrA 8

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Collection and disclosure of personal information by an insurance company

E v Retail Organisation [2007] PrivCmrA 7

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Improper disclosure of personal information; failure to take reasonable steps to protect personal information from misuse and from unauthorised access, modification or disclosure.

D v Insurance Company [2007] PrivCmrA 6

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Improper disclosure of personal information; failure to take reasonable steps to ensure the personal information collected or disclosed was accurate, complete and up to date; failure to take reasonable steps to secure personal information from unauthorised access and disclosure.

Own Motion Investigation v Bankruptcy Trustee Firm [2007] PrivCmrA 5

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Inadequate protection and improper disclosure of personal information.

Own Motion Investigation v Australian GovernmentAgency [2007] PrivCmrA 4

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Unnecessary collection of personal information concerning previous work-related injuries by an Australian government agency during a recruitment process.

C v Australian Government Agency [2007] PrivCmrA 3

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Disclosure of personal information upon the publication of a hearing transcript.

B v Surgeon [2007] PrivCmrA 2

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Access to medical records.

A v Licensed Club [2007] PrivCmrA 1

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Disclosure of personal information by a licensed club.

2006

W v Credit Provider [2006] PrivCmrA 22

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Re-listing a serious credit infringement on a consumer credit information file.

V v Health Service Provider [2006] PrivCmrA 21

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Loss of a medical record by a health service provider.

U v Banking Institution [2006] PrivCmrA 20

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Requirement to take reasonable steps to update and secure personal information.

T v Law Firm [2006] PrivCmrA 19

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Improper use and disclosure of personal information by a law firm.

S v Telecommunications Provider [2006] 18

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Improper listing of a default on a guarantor''s individual consumer credit information file.

S v Telecommunications Provider [2006] PrivCmrA 18

Improper listing of a default on a guarantor''s individual consumer credit information file.

R v Medical equipment supplier [2006] PrivCmrA 17

Improper listing of a payment default on an individual''s consumer credit information file.

R v Medical equipment supplier [2006] 17

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Improper listing of a payment default on an individual''s consumer credit information file.

Q v Financial Institution [2006] PrivCmrA 16

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Security of personal information.

P v Electrical Goods Retailer [2006] PrivCmrA 15

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Improper disclosure of personal information.

O v Tenancy Database Company [2006] PrivCmrA 14

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Reasonable steps to ensure that information is accurate, complete and up to date.

N v Utility Provider [2006] PrivCmrA 13

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Security of personal information.

M v Health Service Provider [2006] PrivCmrA 12

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Improper disclosure of personal information by a health service provider.

L v Health Service Provider [2006] PrivCmrA 11

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Access to sensitive personal information.

K v Tenancy Database Company [2006] PrivCmrA 10

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Reasonable steps to ensure that information in a record is up-to-date.

J v Utility Company and Industry Group [2006] PrivCmrA 9

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Collection and disclosure of personal information by an industry group, disclosure of personal information by a utility company.

I v Retail Company [2006] PrivCmrA 8

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Collection of sensitive information by a retail company for the purpose of loss prevention and the security of personal information and destruction of old records.

H v Chartered Accountant [2006] PrivCmrA 7

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Improper disclosure of Tax File Number information.

F and G v Taxation Accountant [2006] PrivCmrA 6

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Improper disclosure of individuals'' Tax File Number information.

E v Money Transfer Service [2006] PrivCmrA 5

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Authority to transfer personal information overseas and to a foreign regulatory body

D v Banking Institution [2006] PrivCmrA 4

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Unnecessary collection of personal information.

C v Insurance company [2006] PrivCmrA 3

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Denial of access to personal information contained in documents held by an organisation.

B v Australian Government Agency [2006] PrivCmrA 2

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Failure to take reasonable steps to protect personal information.

A v Credit Provider [2006] PrivCmrA 1

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Improper listing of a payment default on an individual''s consumer credit information file.

2005

S v Credit Provider [2005] PrivCmrA 18

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Commercial credit default listed on consumer credit information file. Enquiry listed without loan application.

R v Internet Service Provider [2005] PrivCmrA 17

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Improper disclosure of personal information and failure to take reasonable steps to protect personal information.

Q v Credit Provider B [2005] PrivCmrA 16

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Re-listing of an overdue account on an individual''s consumer credit information file.

P v Telecommunications Service Provider [2005] PrivCmrA 15

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Publication of ''silent'' telephone number by Telecommunications Service Provider.

O v Australian Government Agency B [2005] PrivCmrA 14

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Improper disclosure of contact details by an Australian Government Agency.

OPC v Employment Services Company [2005] PrivCmrA 13

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Improper collection of personal information on employment services application forms.

N v Australian Government Agency [2005] PrivCmrA 12

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Disclosure of complainant''s personal information by an agency to a third party leading to defamation proceedings against the complainant.

OPC v Banking Institution [2005] PrivCmrA 11

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Automated disclosure of personal information following use of incorrect facsimile number.

M v Australian Government Agency [2005] PrivCmrA 10

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Disclosure of personal information to a new employer about an incomplete internal investigation.

L v Insurer [2005] PrivCmrA 9

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Transfer of personal information by an insurer subject to the General Insurance Information Privacy Code.

K v Credit Provider [2005] PrivCmrA 8

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Improper listing of a serious credit infringement on an individual''s consumer credit information file.

J v Superannuation Provider [2005] PrivCmrA 7

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Improper disclosure of personal information and failure to take reasonable steps to protect, and correct personal information.

I v Commonwealth Agency [2005] PrivCmrA 6

Application of the Privacy Act to judicial records of federal courts.

I v Commonwealth Agency[2005] PrivCmrA 6

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Application of the Privacy Act to judicial records of federal courts.

H v Commonwealth Agency [ [2005] PrivCmrA 5

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 Acts and practices engaged in by a person in the performance of the duties of their employment.

C v Commonwealth Agency [2005] PrivCmrA 3

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Disclosure by an Australian Government agency under National Privacy Principles to its legal counsel.

B v Credit Provider [2005] PrivCmrA 2

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Statute barred debt listed on consumer credit information file.

A v Insurer [2005] PrivCmrA 1

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Denial of access to documents on various grounds, failure to provide reasons for denying access and excessive charges for providing access.

2004

E v Motor Vehicle Retail Organisation [2004] PrivCmrA 19

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Use of personal information for the purpose of direct marketing.

H v Credit Provider [2004] PrivCmrA18

Unauthorised payment default listed on consumer credit information file and credit reporting offences

C v Service Provider [2004] PrivCmrA 17

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Payment default listed on consumer credit information file when the individual had not applied for credit

Z v Credit Provider [2004] PrivCmrA 16

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Unnecessary collection of personal information when exchanging a ''cash'' cheque

B v Credit Provider [2004] PrivCmrA 15

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Payment default improperly listed on consumer credit file

A v Private Sector Health Service Provider [2004] PrivCmrA 14

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Excessive charge imposed for access to personal information (medical records)

T v Commonwealth Agency [2004] PrivCmrA 13

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Disclosure of personal information / declined to investigate on the basis that there was no breach

P v Various Entities [2004] PrivCmrA 12

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Improper use of personal information / declined to investigate on the basis that the complaint was lacking in substance

Y v Real Estate Agent [2004] PrivCmrA 11

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Improper disclosure of rental arrears information to a third party.

N v Internet Service Provider [2004] PrivCmrA 10

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Disclosure of personal information as a result of failure to provide adequate security over personal information / declined to investigate on the basis that complainant did not complain to the respondent before making the complaint to the Commissioner.

U v Major Banking Institution [2004] PrivCmrA 9

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Disclosure of personal information and credit worthiness information / declined to investigate on the basis that the respondent had adequately dealt with the matter.

S v Various Commonwealth Agencies [2004] PrivCmrA 8

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Access to and correction of personal information held by a Commonwealth government agency / declined to investigate on the basis that another law provided a more appropriate remedy

R v Credit Provider [2004] PrivCmrA 7

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Disputed consumer credit default listing / declined to investigate on the basis that the complaint was made more than twelve months after the complainant became aware of the act or practice.

Q v Real Estate Agent [2004] PrivCmrA 6

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Improper collection of personal information from a third party / declined to investigate on the basis that the complaint was the subject of an application under another law and the subject-matter of the complaint was being dealt with adequately under that law.

O v Credit Provider [2004] PrivCmrA 5

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Compensation sought as a result of disputed consumer credit default listing / declined to investigate on the basis that the respondent had not had an adequate opportunity to deal with the complaint.

X v Commonwealth Agency [2004] PrivCmrA 4

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Disclosure of personal information: financial compensation not agreed.

H v Financial Institution A and B [2004] PrivCmrA 3

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Disclosure of personal information collected prior to commencement of the National Privacy Principles.

O v Large Retail Organisation [2004] PrivCmrA 2

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Disclosure of customer email addresses

N v Private Insurer [2004] PrivCmrA 1

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Unnecessary collection of personal information during claims process and broad privacy collection form

2003

M v Commonwealth Agency [2003] PrivCmrA 11

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Improper use and disclosure of personal information, accuracy of personal information and security of personal information

L v Commonwealth Agency [2003] PrivCmrA 10

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Accuracy, security and disclosure of personal information

K v Major Financial Institution [2003] PrivCmrA 9

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Improper disclosure of an account statement to a third party

J v Two Individuals [2003] PrivCmrA 8

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Disclosure of quashed conviction information

I v Major wholesaler [2003] PrivCmrA 7

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Unauthorised access to credit reports held by a credit reporting agency

H v Credit Provider [2003] PrivCmrA 6

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Disputed consumer credit default listing

G v Credit Provider [2003] PrivCmrA 5

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Disputed default on consumer credit information file on the grounds that the amount listed was inaccurate

F v Credit Provider [2003] PrivCmrA 4

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Unauthorised disclosure of credit worthiness information by a credit provider

E v Financial Institution [2003] PrivCmrA 3

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Adequacy of audit trail in relation to access to personal information

D v Private Health Service Provider [2003] PrivCmrA 2

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Access to personal information collected before 21 December 2001

C v Commonwealth Agency [2003] PrivCmrA 1

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Disclosure of sensitive personal information by a Commonwealth agency, where the complainant was employed, to another Commonwealth agency where the complainant had applied for a position.

2002

B v Private Health Insurer [2002] PrivCmrA 2

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Adequacy of privacy statement in relation to the collection of personal information

A v Insurer [2002] PrivCmrA 1

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Disclosure of personal information in a sample ''Membership Arrears Payment Notice'' provided to employers.

2001

2001-02 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 2001-2002 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Disclosure of personal information - NPP 2 Collection of unnecessary information...

2000

2000-01 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 2000-2001 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Disclosure of personal information and tax file number information under FOI - IPP 11, T...

1999

1999-00 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1999-2000 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Movement Monitoring Officers in the Torres Strait - IPPs 1, 2, 4 and 11...

1998

1998-99 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1998-1999 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Access to documents stored on work computer - IPP 11 Vex...

1997

1997-98 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1997-1998 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Identity of provider of public information not protected - I...

1996

1996-97 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1996-1997 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Intrusive collection of personal information - IPP 3 An immigration matter I...

1995

1995-96 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1994-1995 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Government agency discloses personal details of non-custodial parents - IPP 11 Per...

1994

1994-95 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1994-1995 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Case Studies Extracted from Annual Report (July 1994 to June 1995) Disclosed criminal...

1993

1993-94 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1993-1994 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Claytons privacy protection Short term overseas trips and pensioner benefits - IPP...

1992

1992-93 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1992-1993 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Embarrassing collection of information - IPPs 1, 2 & 3 Bulk disclosure of pers...

1991

1991-92 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1991-1992 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Inappropriate Setting for Collecting Information - IPP 4 Disclosure and Use of Int...

1990

1990-91 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1990-1991 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Police Record Check - IPP 8 Provision of Client Information to Third Party - IPP 1...

1989-90 Complaint Case Summaries

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Disclaimer: The summaries below have been extracted from the 1989-1990 Annual Report of the Privacy Commissioner. They illustrate how the Privacy Commissioner has previously resolved privacy complaints and should not be relied on as legal advice. Suspicion of Crime - IPPs 8 & 11 Improper Use of Tax File Numbers - TFN...