Site Changes
- Note 1: Major changes to the Privacy Act 1988 will come into effect in March 2014. Agencies, businesses and not for profits need to start preparing for these changes. For more information go to our privacy law reform page at www.oaic.gov.au
- Note 2: From 12 March 2013 content is no longer being added to, or amended, on this site, consequently some information may be out of date. For new privacy content visit the www.oaic.gov.au website.
Topics
- Access and correction
- Collection
- Compliance
- Corporate information
- Credit and finance
- Data accuracy
- Data security / breach
Telecommunications: Case Notes (10) | Determinations (1) | Media Releases (11) | Speeches (3) | Submissions (21)
Case Notes
2010
Own Motion Investigation v Information Technology Company [2010] PrivCmrA 24
pdf (147.22 KB)
Meaning of 'personal information'
Own Motion Investigation v Telecommunications Company [2010] PrivCmrA 16
pdf (147 KB)
Security of personal information
2009
U v Telecommunications Company [2009] PrivCmrA 24
pdf (81.19 KB)
Improper use of personal information and related bodies corporate provision
H v Telecommunications Company [2009] PrivCmrA 10
pdf (95.44 KB)
Improper listing of a payment default on an individual's consumer credit information file
2008
Q v Credit Provider [2008] PrivCmrA 17
pdf (27.76 KB)
Unauthorised access to consumer credit information files or credit reports by a credit provider.
N v Telecommunications Company [2008] PrivCmrA 14
pdf (21.63 KB)
Listing of a serious credit infringement on an individual''s consumer credit information file.
2007
W v Telecommunications Company [2007] PrivCmrA 25
pdf (23.08 KB)
Improper disclosure of personal information; accuracy of personal information
2006
S v Telecommunications Provider [2006] PrivCmrA 18
Improper listing of a default on a guarantor''s individual consumer credit information file.
S v Telecommunications Provider [2006] 18
pdf (25.21 KB)
Improper listing of a default on a guarantor''s individual consumer credit information file.
2005
P v Telecommunications Service Provider [2005] PrivCmrA 15
pdf (15 KB)
Publication of ''silent'' telephone number by Telecommunications Service Provider.
Determinations
Public Interest
Public Interest Determination No. 6
pdf (65.41 KB)
PART VI - PUBLIC INTEREST DETERMINATION No. 6 (PID 6) In respect of Application No : 6 (dated 10 December 1990) Applicant : Australian Telecommunications Corporation (Telecom) Nature of the Application: Disclosure of modified electronic white pages to...
Media Releases
2010
Privacy Commissioner welcomes National Cyber Security Awareness Week
7 June 10 The Australian Privacy Commissioner Karen Curtis today welcomed National Cyber Security Awareness Week as an opportunity to partner with the Australian Government in promoting smart online practices.
Australians encouraged to mobilise their mobile phone privacy
5 May 10 Three Federal Government agencies have joined together to encourage Australians to think about privacy and security when using their mobile phones.
2008
Media Release: Telstra wins Large Business Privacy Award
27 August 2008 Telstra Corporation was named tonight as the winner of the Large Business Award category in the inaugural Australian Privacy Awards program. "The telecommunications sector is probably one of the most demanding when it comes to privacy protections, particularly given rapid technological developments, and the use...
2007
Media Release: Do Not Call Register is an important step, says Privacy Commissioner
The Privacy Commissioner, Karen Curtis, has welcomed the launch of the Do Not Call Register by Senator the Hon. Helen Coonan, Minister for Communications, Information Technology and the Arts. "People value their privacy at home and unwanted telemarketing calls are a nuisance," Ms Curtis said. "The Do Not Call Register is an important st...
Media Release: Greater consistency required for telecommunications privacy, says Privacy Commissioner
8 March 2007 The Privacy Commissioner, Karen Curtis, has called for changes to a number of laws to assist in clarifying privacy requirements in the telecommunications industry. "Since the Privacy Act was enacted in 1988, Parliament has passed several different laws which include privacy protections in relation to telecommunica...
2006
Media Announcement: Privacy Commissioner Welcomes Do Not Call Register
The Office of the Privacy Commissioner today released its submission to the Senate Environment, Communications, Information Technology and the Arts References and Legislation Committee Inquiry into the provisions of the Do Not Call Register Bill 2006. "I welcome the Australian Government''s introduction of a National Do Not Ca...
2005
Media Announcement: Privacy Commissioner investigates Switch Mobile and One Touch Solutions
17/08/05Privacy Commissioner, Karen Curtis has opened investigations into Switch Mobile and One Touch Solutions following allegations raised in the ABCs Four Corners story, Your Money and Your Life, regarding possible breaches of the Privacy Act. "My Office has contacted Switch Mobile and One Touch Solutions and will investigate whether Switch M...
Media Statement: Calls to electors outside the jurisdiction of the Privacy Act
30 March 2005 The Privacy Commissioner, Karen Curtis, has today advised that she will not be investigating the complaint about the telemarketing activities of the Liberal Party of Australia, which was referred to her by the Australian Communications Authority (ACA) on 21 March 2005. "I have examined the information provided to me by the A...
2004
Media Release: 65,000 One.Tel debtor default listings dropped from credit records because of inaccuracy
23/8/04 One.Tel in Liquidation has had 65,000 customer default listings dropped from credit records after the Office of the Privacy Commissioner found that the failed telecommunications company did not have systems in place to update customer credit default listings once a debt had been paid. "Inaccurate credit records can sto...
Media Release: A privacy first as Federal Court stops privacy breach
27/5/04 In a first for Australia, an organisation has successfully used section 98 of the federal Privacy Act to ask the Federal Court to stop an alleged privacy breach. "The Office will take a look at the decision handed down on 21 May 2004 by Justice Gyles, in the case of Seven Network (Operations) Limited v Media Entertainment an...
2002
Media Release: Telstra Database Mistake
12 August 2002 Deputy Federal Privacy Commissioner, Timothy Pilgrim made the following announcement on 12 August 2002: "Telstras publishing of the silent numbers of some of their customers is a serious privacy issue, particularly for those people who have requested a silent number for security reasons. "While I welcome Telstras early a...
Other
Speeches
2010
Over the Horizon 2010
pdf (505.75 KB)
Presentation by Karen Curtis, Privacy Commissioner, Over the Horizon 2010, Sydney, 11 June 2010
2006
Presentation to the Australian Communications and Media Authority's Information Communications Entertainment Conference.
pdf (81.02 KB)
Speech by Karen Curtis, Privacy Commissioner, 23 November 2006
2005
Role of the Privacy Commissioner in the Regulation of Telecommunications.
pdf (104.55 KB)
A speech delivered by Hugh Clapin, Deputy Director, Policy Office of the Privacy Commissioner, to the to the ACMA International Training Program, 16 November 2005.
Submissions
2010
Telecommunications Interception and Intelligence Services Legislation Amendment Bill 2010; Submission to Senate Legal and Constitutional Affairs Legislation Committee (November 2010)
pdf (538.54 KB)
Enhanced Mobile Location Information for the Emergency Call Service; Submission to ACMA consultation on a Proposal to Amend the Telecommunications (Emergency Call Service) Determination 2009 (June 2010)
pdf (460.59 KB)
Do Not Call Register Legislation Amendment Bill 2009; Submission to the Senate Standing Committee on Environment, Communications and the Arts (January 2010)
pdf (189.31 KB)
2009
Discussion Paper: Do Not Call Register Statutory Review; Submission to Department of Broadband, Communications and the Digital Economy (November 2009)
pdf (57.08 KB)
Exposure Draft of the Telecommunications (Interception and Access) Amendment Bill 2009 - Network Protection; Submission to the Attorney-General’s Department (August 2009)
pdf (264.75 KB)
Telecommunications Legislation Amendment (National Broadband Network Measures No. 1) Bill 2009; Senate Standing Committee on Environment (July 2009)
pdf (601.78 KB)
2008
Eligibility requirements for registration on the Do Not Call Register; Submission to the Department of Broadband, Communications and the Digital Economy (September 2008)
pdf (298.21 KB)
September 2008 Executive summary The Office supports measures that allow individuals control over how their personal information is handled. The establishment of a national Do Not Call Register (DNCR) has been an important mechanism in helping individuals exercise this control. The Office recogni...
Telecommunications (Interception and Access) Amendment Bill 2008; Submission to the Senate Legal and Constitutional Affairs Committee (April 2008)
pdf (162.31 KB)
April 2008 Office of the Privacy Commissioner 1. The Office of the Privacy Commissioner (the Office) is an independent statutory body whose purpose is to promote and protect privacy in Australia. The Office, established under the Privacy Act 1988 (Cth) (the Privacy Act), has responsibilities for the protection of individuals personal infor...
2007
Discussion Paper: Unsolicited Commercial Faxes or ''Fax Spam'; Submission to the Department of Communications, Information Technology and the Arts (September 2007)
pdf (57.36 KB)
Our ref: 2004-134-01 The Manager Spam and Do Not Call Register Section The Department of Communications, Information Technology and the Arts GPO Box 2154 CANBERRA ACT 2601 Dear Sir/ Madam Discussion Paper: Unsolicited Commercial Faxes or ''Fax Spam'' The Office welcomes the oppor...
Discussion Paper: Use of IPND information to provide Location Dependent Carriage Services; Submission to DCITA (August 2007)
pdf (63.26 KB)
Submission to DCITA Our reference: 2006-155-01 The Manager IPND, Numbering and ACMA Liaison Section Department of Communications, Information Technology and the Arts GPO Box 2154 CANBERRA ACT 2601 Dear Sir / Madam Discussion Paper: Use of IPND information to provide Location Dependent...
Communications Legislation Amendment (Information Sharing and Datacasting) Bill 2007; Submission to the Senate Environment, Communications, Information Technology and the Arts Committee (July 2007)
pdf (46.42 KB)
Telecommunications (Interception and Access) Amendment Bill 2007; Submission to the Senate Legal and Constitutional Affairs Committee (July 2007)
pdf (51.98 KB)
Research Calls on Sundays: Submission to the Australian Communications & Media Authority (May 2007)
pdf (144.67 KB)
May 2007 Office of the Privacy Commissioner Background and draft Standard Key Privacy Messages Research Considerations Endnotes Office of the Privacy Commissioner 1. The Office of the Privacy Commissioner (the Office) is an independent statutory body whose purpose is to promote and protect privacy in...
Consultation Draft Telecommunications Integrated Public Number Database Scheme 2007; Submission to the Australian Communications and Media Authority (March 2007)
pdf (98.13 KB)
Submission to the Australian Communications and Media AuthorityMarch 2007 Office of the Privacy Commissioner Contributions by this Office IPND access arrangements and the scheme The ACMA IPND Scheme Conditions for authorisation Relationship between authorised users and...
Exposure Draft of the Telecommunications (Interception and Access) Amendment Bill 2007; Submission to the Australian Attorney-General's Department (February 2007)
pdf (54.19 KB)
Submission to the Australian Attorney-Generals Department February 20071. Office of the Privacy Commissioner The Office of the Privacy Commissioner (the Office) is an independent statutory body whose purpose is to promote and protect privacy in Australia. The Office, established under the Privacy Act 1988 (Cth), has responsibilities for...
Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Draft Industry Standard 2006; Submission to the Australian Communications and Media Authority (January 2007)
pdf (81.66 KB)
Draft Industry Standard 2006 Submission to the Australian Communications and Media Authority January 2007 Office of the Privacy Commissioner Background and draft Standard Privacy Act coverage Application of the Privacy Act to telemarketing The draft Standard Provision of information d...
2006
Inquiry into the provisions of the Do Not Call Register Bill 2006 and the Do Not Call Register (Consequential Amendments) Bill 2006; Submission to the Senate Environment, Communications Information Technology and the Arts Legislation Committee (June 2006)
pdf (64.96 KB)
June 2006 Office of the Privacy Commissioner Background A National Do Not Call Register Privacy Act coverage The Register Organisations Helping the Register to work Registration and re-registration Notice and public awareness Exemptions...
Improving Identity Check Processes for Pre-paid Mobile Services; Submission to the Australian Communications and Media Authority (April 2006)
pdf (67.68 KB)
April 2006 Executive Summary 1. Office of the Privacy Commissioner 2. Background 3. Experience of the Office 4. References to the Privacy Act 5. Identity Management 6. Operation of the National Privacy Principles 6.1 Collecting and storing only necessary information 6.2 T...
Inquiry into the provisions of the Telecommunications (Interception) Amendment Bill 2006; Submission to the Senate Legal and Constitutional Legislation Committee (March 2006)
pdf (24.79 KB)
Our reference: 05-0124-01hc Senator Marise Payne Chair, Senate Legal and Constitutional Legislation Committee Department of the Senate Parliament House Canberra ACT 2600 Dear Senator Payne Inquiry into the provisions of the Telecommunications (Interception) Amendment Bill 2006 Than...
2004
Submission: Senate Legal and Constitutional Committee Inquiry into the Telecommunications (Interception) Amendment (Stored Communications) Bill 2004 (June 2004) - Supplementary submission
pdf (27.73 KB)
Our reference: 04-0076-01hc Senator Marise Payne Chair Senate Legal and Constitutional Legislation Committee Room S1.61, Parliament House Canberra ACT 2600 AUSTRALIA Dear Senator Payne Inquiry into the provisions of the Telecommunications (Interception) Amendment (Stored Commun...
Submission: Who's Got Your Number? Response to the Australian Communications Authority's discussion paper on regulating the use of telecommunications customer information (May 2004)
pdf (56.66 KB)



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