CONTACT US: 
Site Changes
- Note 1: Major changes to the Privacy Act 1988 will come into effect in March 2014. Agencies, businesses and not for profits need to start preparing for these changes. For more information go to our privacy law reform page at www.oaic.gov.au
- Note 2: From 12 March 2013 content is no longer being added to, or amended, on this site, consequently some information may be out of date. For new privacy content visit the www.oaic.gov.au website.
A-Z
Documents under "All": Advice Summaries (1) | Brochures (10) | Case Notes (188) | Codes of Conduct (1) | Compliance Notes (2) | Determinations (24) | Fact Sheets (8) | Guidelines (25) | Information Sheets (35) | Law (2) | Manuals (2) | Media Releases (237) | Newsletters (16) | Other (64) | Personal Information Digests (15) | Plans (1) | Policies (1) | Process Summaries (2) | Quizzes (3) | Reports (45) | Research (6) | Senate documents (32) | Speeches (194) | Submissions (183)
Case Notes
K v Health Service Provider [2008] PrivCmrA 11
pdf (21.24 KB)
Improper disclosure of health information to a newspaper.
K v Major Financial Institution [2003] PrivCmrA 9
pdf (64.91 KB)
Improper disclosure of an account statement to a third party
K v Tenancy Database Company [2006] PrivCmrA 10
pdf (14.05 KB)
Reasonable steps to ensure that information in a record is up-to-date.
L v Commonwealth Agency [2003] PrivCmrA 10
pdf (69.24 KB)
Accuracy, security and disclosure of personal information
L v Commonwealth Agency [2008] PrivCmrA 12
pdf (22.57 KB)
Failure to take reasonable steps to ensure personal information was accurate and up to date before the information was used and improperly disclosing personal information to a third party.
L v Commonwealth Agency [2010] PrivCmrA 14
pdf (146.57 KB)
Improper disclosure of personal information
L v Contractor to Australian Government Agency [2007] PrivCmrA 14
pdf (18.88 KB)
Improper disclosure of medical information
L v Health Service Provider [2006] PrivCmrA 11
pdf (19.2 KB)
Access to sensitive personal information.
L v Health Service Provider [2009] PrivCmrA 15
pdf (29.65 KB)
Improper listing of a payment default on an individual's consumer credit information file
L v Insurer [2005] PrivCmrA 9
pdf (15.05 KB)
Transfer of personal information by an insurer subject to the General Insurance Information Privacy Code.
M v Australian Government Agency [2005] PrivCmrA 10
pdf (14.38 KB)
Disclosure of personal information to a new employer about an incomplete internal investigation.
M v Commonwealth Agency [2003] PrivCmrA 11
pdf (79.56 KB)
Improper use and disclosure of personal information, accuracy of personal information and security of personal information
M v Commonwealth Agency [2008] PrivCmrA 13
pdf (22.36 KB)
Unauthorised access and improper disclosure of personal information.
M v Financial Institution [2009] PrivCmrA 16
pdf (35.55 KB)
Improper collection of personal information and accuracy of personal information
M v Health Service Provider [2006] PrivCmrA 12
pdf (15.58 KB)
Improper disclosure of personal information by a health service provider.
N v Australian Government Agency [2005] PrivCmrA 12
pdf (23.52 KB)
Disclosure of complainant''s personal information by an agency to a third party leading to defamation proceedings against the complainant.
N v Commonwealth Agency [2009] PrivCmrA 17
pdf (31.53 KB)
Use of personal information by a Commonwealth agency
N v Internet Service Provider [2004] PrivCmrA 10
pdf (18.53 KB)
Disclosure of personal information as a result of failure to provide adequate security over personal information / declined to investigate on the basis that complainant did not complain to the respondent before making the complaint to the Commissioner.
N v Private Insurer [2004] PrivCmrA 1
pdf (47.1 KB)
Unnecessary collection of personal information during claims process and broad privacy collection form
N v Telecommunications Company [2008] PrivCmrA 14
pdf (21.63 KB)
Listing of a serious credit infringement on an individual''s consumer credit information file.
O v Australian Government Agency B [2005] PrivCmrA 14
pdf (21.85 KB)
Improper disclosure of contact details by an Australian Government Agency.
O v Commonwealth Agency [2008] PrivCmrA 15
pdf (22.07 KB)
Improper disclosure of personal information.
O v Credit Provider [2004] PrivCmrA 5
pdf (26.52 KB)
Compensation sought as a result of disputed consumer credit default listing / declined to investigate on the basis that the respondent had not had an adequate opportunity to deal with the complaint.
O v Insurance Company [2007] PrivCmrA 17
pdf (20.63 KB)
Improper gathering and disclosure of personal information
O v Large Retail Organisation [2004] PrivCmrA 2
pdf (32.45 KB)
Disclosure of customer email addresses
O v Tenancy Database Company [2006] PrivCmrA 14
pdf (15.51 KB)
Reasonable steps to ensure that information is accurate, complete and up to date.
OPC v Banking Institution [2005] PrivCmrA 11
pdf (20.21 KB)
Automated disclosure of personal information following use of incorrect facsimile number.
OPC v Employment Services Company [2005] PrivCmrA 13
pdf (16.2 KB)
Improper collection of personal information on employment services application forms.
Own Motion Investigation v Airline [2009] PrivCmrA 7
pdf (79.54 KB)
Failure to keep personal information secure
Own Motion Investigation v Airline [2010] PrivCmrA 12
pdf (145.2 KB)
Failure to keep personal information secure
Own Motion Investigation v Australian GovernmentAgency [2007] PrivCmrA 4
pdf (27.44 KB)
Unnecessary collection of personal information concerning previous work-related injuries by an Australian government agency during a recruitment process.
Own Motion Investigation v Bankruptcy Trustee Firm [2007] PrivCmrA 5
pdf (33.93 KB)
Inadequate protection and improper disclosure of personal information.
Own Motion Investigation v Direct Marketer [2008] PrivCmrA 23
pdf (77.62 KB)
Improper disclosure of personal information and failure to keep personal information secure
Own Motion Investigation v Financial Institution [2009] PrivCmrA 12
pdf (33.19 KB)
Accuracy of personal information
Own Motion Investigation v Information Technology Company [2010] PrivCmrA 24
pdf (147.22 KB)
Meaning of 'personal information'
Own Motion Investigation v Insurance Company [2010] PrivCmrA 1
pdf (325.58 KB)
Disclosure of personal information
Own Motion Investigation v Medical Centre [2009] PrivCmrA 6
pdf (84.35 KB)
Failure to keep personal information secure
Own Motion Investigation v Retailer [2009] PrivCmrA 25
pdf (93.36 KB)
Security of personal information
Own Motion Investigation v Telecommunications Company [2010] PrivCmrA 16
pdf (147 KB)
Security of personal information
P v Electrical Goods Retailer [2006] PrivCmrA 15
pdf (15.29 KB)
Improper disclosure of personal information.
P v Private Health Service Provider [2008] PrivCmrA 16
pdf (22.28 KB)
Failure to destroy personal information which is no longer needed.
P v Telecommunications Service Provider [2005] PrivCmrA 15
pdf (15 KB)
Publication of ''silent'' telephone number by Telecommunications Service Provider.
P v Tenancy Database [2007] PrivCmrA 18
pdf (19.71 KB)
Accuracy and currency of personal information
P v Various Entities [2004] PrivCmrA 12
pdf (94.36 KB)
Improper use of personal information / declined to investigate on the basis that the complaint was lacking in substance
Q v Australian Government Agency [2007] PrivCmrA 19
pdf (20.46 KB)
Failure to keep personal information accurate and secure
Q v Credit Provider [2008] PrivCmrA 17
pdf (27.76 KB)
Unauthorised access to consumer credit information files or credit reports by a credit provider.
Q v Credit Provider [2009] PrivCmrA 20
pdf (100.15 KB)
Statute-barred debt listed on an individual’s consumer credit information file
Q v Credit Provider B [2005] PrivCmrA 16
pdf (14.15 KB)
Re-listing of an overdue account on an individual''s consumer credit information file.
Q v Real Estate Agent [2004] PrivCmrA 6
pdf (18.23 KB)
Improper collection of personal information from a third party / declined to investigate on the basis that the complaint was the subject of an application under another law and the subject-matter of the complaint was being dealt with adequately under that law.
R v Company [2009] PrivCmrA 21
pdf (90.76 KB)
Collection of and access to personal information, and use of preliminary inquiries power
R v Credit Provider [2004] PrivCmrA 7
pdf (24.49 KB)
Disputed consumer credit default listing / declined to investigate on the basis that the complaint was made more than twelve months after the complainant became aware of the act or practice.
R v Finance Company[2008] PrivCmrA 18
pdf (23.09 KB)
Improper listing of a payment default on an individual''s consumer credit information file.
R v Internet Service Provider [2005] PrivCmrA 17
pdf (22.59 KB)
Improper disclosure of personal information and failure to take reasonable steps to protect personal information.
R v Medical equipment supplier [2006] 17
pdf (28.03 KB)
Improper listing of a payment default on an individual''s consumer credit information file.
R v Medical equipment supplier [2006] PrivCmrA 17
Improper listing of a payment default on an individual''s consumer credit information file.
S v Credit Provider [2005] PrivCmrA 18
pdf (16.71 KB)
Commercial credit default listed on consumer credit information file. Enquiry listed without loan application.
S v Debt Collection Agency PrivCmrA 22
pdf (122.15 KB)
Listing of a provable debt on a credit information file
S v Debt Collector [2010] PrivCmrA 22
pdf (144.78 KB)
Listing of incorrect information about a payment default on an individual's consumer credit information file
S v Health Service Provider [2008] PrivCmrA 19
pdf (79.42 KB)
Failure to keep personal information secure
S v Telecommunications Provider [2006] 18
pdf (25.21 KB)
Improper listing of a default on a guarantor''s individual consumer credit information file.
S v Telecommunications Provider [2006] PrivCmrA 18
Improper listing of a default on a guarantor''s individual consumer credit information file.
S v Various Commonwealth Agencies [2004] PrivCmrA 8
pdf (16.12 KB)
Access to and correction of personal information held by a Commonwealth government agency / declined to investigate on the basis that another law provided a more appropriate remedy
T v Commonwealth Agency [2004] PrivCmrA 13
pdf (96.63 KB)
Disclosure of personal information / declined to investigate on the basis that there was no breach
T v Commonwealth Agency [2009] PrivCmrA 23
pdf (100.38 KB)
Accuracy of personal information and use of personal information for a relevant purpose
T v Investment Services Provider [2010] PrivCmrA 23
pdf (343.59 KB)
Disclosure of personal information
T v Law Firm [2006] PrivCmrA 19
pdf (23.62 KB)
Improper use and disclosure of personal information by a law firm.
T v Private Community Centre [2008] PrivCmrA 20
pdf (96.24 KB)
Failure to provide adequate notice when collecting personal information; improper disclosure of personal information; failure to take reasonable steps to provide privacy policy and failure to provide access to personal information
T v Retailer [2007] PrivCmrA 22
pdf (19.33 KB)
Improper listing of a payment default on an individual''s consumer credit information file.
U v Banking Institution [2006] PrivCmrA 20
pdf (22.21 KB)
Requirement to take reasonable steps to update and secure personal information.
U v Betting Agency [2008] PrivCmrA 21
pdf (77.12 KB)
Unauthorised access to consumer credit information files
U v Major Banking Institution [2004] PrivCmrA 9
pdf (17.8 KB)
Disclosure of personal information and credit worthiness information / declined to investigate on the basis that the respondent had adequately dealt with the matter.
U v Newspaper Publisher [2007] PrivCmrA 23
pdf (22.55 KB)
Publication of personal information in a newspaper
U v Telecommunications Company [2009] PrivCmrA 24
pdf (81.19 KB)
Improper use of personal information and related bodies corporate provision
V v Commonwealth Agency [2008] PrivCmrA 22
pdf (93.52 KB)
Improper collection and disclosure of personal information and failure to provide notice of collection of personal information
V v Health Service Provider [2006] PrivCmrA 21
pdf (20.88 KB)
Loss of a medical record by a health service provider.
V v Medical Practitioner [2007] PrivCmrA 24
pdf (20.81 KB)
Access to personal medical records used in legal proceedings
W v Credit Provider [2006] PrivCmrA 22
pdf (25.25 KB)
Re-listing a serious credit infringement on a consumer credit information file.
W v Telecommunications Company [2007] PrivCmrA 25
pdf (23.08 KB)
Improper disclosure of personal information; accuracy of personal information
X v Commonwealth Agency [2004] PrivCmrA 4
pdf (31.1 KB)
Disclosure of personal information: financial compensation not agreed.
X v Transport Company [2007] PrivCmrA 26
pdf (22.54 KB)
Inadequate protection and improper disclosure of personal information
Y v Real Estate Agent [2004] PrivCmrA 11
pdf (19.68 KB)
Improper disclosure of rental arrears information to a third party.
Y v Ticketing Company [2007] PrivCmrA 27
pdf (20.09 KB)
Security of personal credit card information
Z v Credit Provider [2004] PrivCmrA 16
pdf (19.61 KB)
Unnecessary collection of personal information when exchanging a ''cash'' cheque
Codes of Conduct
Credit Reporting Code of Conduct
pdf (208.35 KB)
Get RSS feeds