How do we handle complaints?
Good complaint handling is an important part of any agency's work. Done right, complaint handling can strengthen client relations and help keep your agency in touch with individuals' concerns and feedback.
If your agency receives a privacy complaint, take it seriously and take action. Your agency may not be in the wrong, but either way, it pays to act quickly. Generally it's a good idea for your Privacy Contact Officer to be involved in the complaint handling process.
For practical tips on how to deal with a privacy complaint read our information sheet: A step-by-step guide to internal investigations of privacy complaints by Australian and ACT government agencies.