I have a privacy-related complaint about a social networking site. Who can I complain to?
There are a number of steps you can take.
Contact the site
Generally it is best to complain to the social networking site first. Send them a message explaining the problem and how you would like them to fix it.
If a separate organisation has misused information about you that they collected from your MySpace or Facebook page (FAQ 5 has more information), you should complain to that organisation.
Complain to the trust-mark issuer
Some social networking websites have a privacy ‘trust-mark’. For example, Bebo and Facebook have the ‘TRUSTe’ trust-mark.
If you have a privacy-related complaint and the site hasn’t adequately dealt with it, you can complain to the trust-mark organisation, and it may be able to investigate further on your behalf.
Call our Privacy Enquiries Line – we may be able to help
If an organisation doesn’t adequately resolve your complaint and it’s covered by the Privacy Act, you can make a complaint to our Office.
Call our Privacy Enquiries Line (1300 363 992) for more information or send us an email at email@example.com.
Is your complaint about another user of the site?