Site Changes

On 1 November 2010 the Office of the Privacy Commissioner was integrated into the Office of the Australian Information Commissioner and a new website established at www.oaic.gov.au.

Note 1: Major changes to the Privacy Act 1988 will come into effect in March 2014. Agencies, businesses and not for profits need to start preparing for these changes. For more information go to our privacy law reform page at www.oaic.gov.au
Note 2: From 12 March 2013 content is no longer being added to, or amended, on this site, consequently some information may be out of date. For new privacy content visit the www.oaic.gov.au website.

I think that a real estate agent* or residential tenancy database operator has recorded incorrect information about me. What can I do?

Real estate agents covered by the Privacy Act, and all residential tenancy database operators, must take reasonable steps to keep the personal information they hold accurate, complete and up-to-date.

You can ask to have information corrected if you think it is not right. To do this, you will have to show that the information the real estate agent holds about you is not accurate, complete and up-to-date.

If the real estate agent disagrees with you about the information, you can ask them to attach a note to the record that says you believe that the information is not accurate, complete or up-to-date.

You can also make a complaint to our Office if you are not happy with the way the real estate agent handles your request.

Your state or territory Fair Trading / Consumer Affairs office, tenants' organisation or Real Estate Institute may also be able to help you (FAQ 9).

More information

Access and correction

* Including property managers