Credit providers, like banks and building societies, make reports about people's bad debts and credit applications to central databases called credit reporting agencies.

The Privacy Act sets out rules about what information credit providers can report and who the credit reporting agency can give that information to.

If you think that a credit provider or credit reporting agency has breached the rules on consumer credit reporting you can complain to us. If you are concerned about a credit provider giving inaccurate information to a credit reporting agency, then generally, before you complain to us, you need to write to the credit provider and try to resolve the problem directly.

If your complaint involves your credit report, please attach a copy of your credit report to your complaint. Credit reports may be available from Veda Advantage on 1300 762 207, Dun & Bradstreet on 1300 734 806 or for residents of Tasmania, the Tasmanian Collection Service on (03) 6213 5555.