Site Changes

On 1 November 2010 the Office of the Privacy Commissioner was integrated into the Office of the Australian Information Commissioner and a new website established at www.oaic.gov.au.

Note 1: Major changes to the Privacy Act 1988 will come into effect in March 2014. Agencies, businesses and not for profits need to start preparing for these changes. For more information go to our privacy law reform page at www.oaic.gov.au
Note 2: From 12 March 2013 content is no longer being added to, or amended, on this site, consequently some information may be out of date. For new privacy content visit the www.oaic.gov.au website.

Question 3

Question 3:

Did you become aware of the act or practice you are complaining about within the last twelve months?

Answer:

For example:

You just applied for a loan and were declined credit. The credit provider advised you to check your consumer credit information file. On obtaining your credit file you realise for the first time that there has been a default on your file for the last 3 years listed by a credit provider who is unfamiliar to you. In this instance, the Commissioner may be able to assist, if you write to the Commissioner within 12 months of finding out about the default listing.

The Commissioner may not be able to assist if the matter involved, for example, a dispute with a supermarket that lost your account details that occurred two years ago, unless there was a good reason for the delay.

Disclaimer

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