Site Changes

On 1 November 2010 the Office of the Privacy Commissioner was integrated into the Office of the Australian Information Commissioner and a new website established at www.oaic.gov.au.

Note 1: Major changes to the Privacy Act 1988 will come into effect in March 2014. Agencies, businesses and not for profits need to start preparing for these changes. For more information go to our privacy law reform page at www.oaic.gov.au
Note 2: From 12 March 2013 content is no longer being added to, or amended, on this site, consequently some information may be out of date. For new privacy content visit the www.oaic.gov.au website.

Possible outcomes

The Office tries to resolve complaints on a case-by-case basis through conciliation. Depending on the particular complaint, some possible resolutions could include:

An apology
A change to the respondent's practices or procedures
Staff counselling
Taking steps to address the matter, for example providing access to personal information, or amending records
Compensation for financial or non-financial loss
Other non-financial options, for example a complimentary subscription to a service.