On 1 November 2010 the Office of the Privacy Commissioner was integrated into the Office of the Australian Information Commissioner and a new website established at www.oaic.gov.au.
The Office tries to resolve complaints on a case-by-case basis through conciliation. Depending on the particular complaint, some possible resolutions could include:
- An apology
- A change to the respondent's practices or procedures
- Staff counselling
- Taking steps to address the matter, for example providing access to personal information, or amending records
- Compensation for financial or non-financial loss
- Other non-financial options, for example a complimentary subscription to a service.