Site Changes

On 1 November 2010 the Office of the Privacy Commissioner was integrated into the Office of the Australian Information Commissioner and a new website established at www.oaic.gov.au.

Note 1: Major changes to the Privacy Act 1988 will come into effect in March 2014. Agencies, businesses and not for profits need to start preparing for these changes. For more information go to our privacy law reform page at www.oaic.gov.au
Note 2: From 12 March 2013 content is no longer being added to, or amended, on this site, consequently some information may be out of date. For new privacy content visit the www.oaic.gov.au website.

How do I handle complaints?

Good complaint handling is an important part of any well-run business. Done right, complaint handling can strengthen customer relations and help keep your business in touch with customer concerns and feedback.

If your business receives a privacy complaint, take it seriously and take action. Your business may not be in the wrong, but either way, it pays to act quickly.

For practical tips on how to deal with a privacy complaint read our information sheet: A step-by-step guide to internal investigations of privacy complaints by organisations.