| GOALS |
STRATEGIES |
ACTIONS for 2008 |
| High quality results |
Build our policy and strategic analysis capacity |
- Develop opportunities for collaborative work.
- Initiate a targeted research program to inform the Office's policy work and promote consideration of privacy issues.
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Identify and focus our Office's work on areas of maximum impact |
- Identify partnership opportunities to maximise our ability to advise on key policy issues.
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Increase our influence through quality advice and information |
- Develop standards for excellence in customer service.
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Manage our resources effectively, flexibly and efficiently |
- All sections to develop and implement means for prioritising their work for maximum effect.
- Maximise the impact of our policy advice through follow-up strategies.
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Deliver fair, transparent, efficient and effective complaint handling |
- Provide a timely complaint resolution service.
- Ensure consistency in decision making.
- Utilise the range of compliance mechanisms under the Privacy Act.
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Increase our focus on systemic information handling issues |
- Identify key privacy compliance issues and target systemic issues accordingly.
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Harness and utilise knowledge gained from day-to-day activities to inform our strategic work |
- Identify key privacy compliance issues in Complaint Handling Audit and Data Matching.
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Ensure robust work practice and information systems support our core business |
- Further develop continuous improvement systems.
- Review and enhance internal work processes.
- Review and build on our knowledge sharing and management systems.
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Build our capacity to respond to evolving and emerging technology |
- Identify evolving and emerging technology issues.
- Develop greater capacity in technology issues.
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| Increased awareness of privacy choices and obligations within the community |
Communicate effectively with more targeted integrated strategies |
- Develop a specialist publication for young adults.
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Harness existing communication channels to maximum effect, especially emerging popular mediums. |
- Progress the development and implementation of communication plans targeting key audiences and communicating key messages.
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Utilise the media to deliver the privacy message |
- Further develop and implement media strategy.
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Ensure that material published by the Office is up-to-date, accurate and targeted at identified key audiences |
- Update publications and other written material in accordance with the findings of the Publications Review.
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Ensure that the website as the Office's key communication channel is up-to-date and accurate |
- Redevelop website in accordance with the Office's Communications Strategy and stakeholder feedback to optimise accessibility.
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Develop guidance material to assist the private sector |
- Utilise Compliance data to identify need for new guidance material and prepare material.
- Implement remaining recommendations from the Private Sector Review.
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Re-energise PCO and Privacy Connections Networks |
- Review and develop services provided to PCO and Privacy Connections Networks.
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Develop programs to recognise and reward best practice |
- Develop and implement Privacy Awards.
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| Robust relationships |
Ensure that effective relationships, partnerships and networks are at the core of how we operate internally and externally |
- Nurture, manage and build on existing relationships.
- Review and measure the success of our relationships.
- Review and develop systems that support internal and external networks and relationships.
- Develop and support staff to manage internal and external relationships.
- Commence development of Communications Plan to address internal and external communication needs.
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Develop formal links with external parties where appropriate and useful to maximise influence and understanding |
- Provide quality and timely advice and services under our MOUs.
- Identify, build and manage new relationships.
- Further develop private sector communications, eg: case study workshops.
- Continue to develop international linkages, particularly APPA and APEC.
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| A confident and competent workforce |
Attract well qualified staff |
- Build a reputation as a 'preferred employer'.
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Retain our staff through commitment to training and development, career development, conditions of service, and work-life balance |
- Finalise Workforce Plan and begin implementation of key actions within that plan including:
- an assessment of our skills base and a training needs analysis to focus our learning and development strategies;
- Review career development framework for all staff;
- Establish a secondment program with other agencies and within the Office;
- Examine and adopt a range of recruitment and retention strategies;
- Promote and improve knowledge sharing;
- Review Statement of Duties and Selection Criteria;
- Review Performance Agreements and Performance Management Scheme, including consideration of a 360° Feedback Scheme.
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Acquire and develop our skills base to respond to emerging issues including technology |
- Identify skills requiring development.
- Provide training and development opportunities.
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